Terms and Conditions of Use

All purchases including taxes and shipping charges must be paid in full at the time of order. We hope you love your purchase, however if you are not satisfied with any goods after receiving them, please contact Customer Service at returns@rwguild.com or at 212-852-9099 within 14 days of your purchase to discuss a refund. All returns must be received in original condition/packaging. All refunds will be to the original form of payment within 14 business days of processing the return, less any applicable delivery and pick up fees. Return credits will be issued in the form of store credit, less any applicable delivery and pick up fees. Gift receipt exchanges must occur within 30 days from original purchase date. We do not accept cancelations, and items sold “AS IS/FINAL SALE” and other items designated as non-returnable including but not limited to furniture, lighting, art, vintage pieces, customized/design your own items, custom orders, gift cards and items damaged through normal wear and tear.


Roman and Williams Guild arranges shipping on behalf of the customer. All associated shipping costs are the responsibility of the customer. Any issues/damage due to shipping are the responsibility of the shipper, not Roman and Williams Guild. Measurements for the merchandise which is being purchased have been provided. Customer must verify that all items are deliverable into Customer’s residence prior to purchase. Delivery charges are not refundable for unsuccessful attempted deliveries (i.e. customers who are not at delivery address during agreed date/time or for merchandise orders which do not fit into building/residence) or for approval deliveries/pick-ups. Customer agrees to accept delivery or arrange pick up within 30 days of the order being available. After 30 days of the order being available for delivery or pick up, the customer understands and agrees to a 5% storage fee per month for the cost of any and all goods for up to 6 months. Customer is responsible for inspecting all goods upon receipt, and will be deemed to have accepted the shipment unless Roman and Williams Guild is notified of any shipping error within 48 hours of receipt. In the event of an error in shipment, Roman and Williams Guild’s sole obligation will be to accept the return of the item in its original condition/packaging and re-ship the correct item.


Customer authorizes, understands and agrees that all charges and fees as outlined in the terms of sale will be charged on the credit card provided at time of sale. If at any time your payment method cannot be verified, is invalid, or otherwise is not accepted, your purchase may be suspended or cancelled until you are able to resolve the problem to our satisfaction.