DEFINITIONS:

• “Seller” refers to Roman and Williams Guild
• “Buyer” refers to the party purchasing product(s) from the “Seller.”

In consideration of the mutual covenants contained herein, the Buyer and Seller agree to abide by the following terms and conditions for the purchase and sale of all Roman and Williams Guild and Roman and Williams Gallery products. Acceptance of order and delivery constitutes Buyer’s assent to these Terms and Conditions.

PURCHASES, RETURNS AND REFUNDS

I. PAYMENT TERMS

All purchases including taxes and shipping charges must be paid in full at the time of order placement.  Prices as quoted are valid for 30 days from the date of issue or as otherwise noted in quotations. Accepted payment methods include credit/debit cards, bank transfers, check, or other mutually agreed upon payment methods. Wire transfer fees are the responsibility of the buyer and may take up to 5 days to clear. Orders are confirmed and processed once payment is successfully received. Failure to make payment at the time of order placement may result in delays or cancellation of the order.

II. CHARGES AND CREDITS

Customer authorizes, understands, and agrees that all charges and fees as outlined in the terms of sale will be charged on the credit card provided at time of sale. If at any time your payment method cannot be verified, is invalid, or is otherwise not accepted, your purchase may be suspended until you are able to resolve the problem to our satisfaction.

III. NON-RETURNABLE ITEMS

A “non-returnable item” includes but is not limited to: Gallery Pieces, Furniture, Lighting, Art, Vintage Pieces, Customized Items, Custom Orders, Gift Cards, and “As-is/Final Sale” Items.

IV. CUSTOM ORDERS

A “Custom Order” includes all made-to-order products including furniture and lighting. Custom Orders are to be paid for in full at the time of order placement. Receipt of payment is considered confirmation that all order details are correct. Buyers are responsible for information not communicated to Roman and Williams Guild resulting in incorrectly made product. Custom Orders may be changed only until the final sign off of DFA (Drawing for Approval) has been received by Roman and Williams Guild or until confirmation and receipt of COM (customer supplied material).

V. STOCKED OR STANDARD ITEMS

Stocked or standard items may be returned for store credit or exchanged after shipment, with the original invoice, and in original condition/packaging provided they are a.) returned within fourteen (14) business days from the date of delivery; b.) in sellable condition which is at the discretion of the Seller and based on inspection of the goods. All returns carry a restocking fee equal to twenty per cent (20%) of the invoiced value of the items being returned, plus shipping, handling, duties, or foreign tariffs, as applicable. Please note that any shipping and handling charges incurred will not be credited or refunded, in any circumstance. Floor Models or Discontinued Models are not eligible for return or exchange. Gift receipt exchanges must occur within 30 days of the original purchase date. If you are not satisfied with any stocked or standard good after receipt, please contact us at returns@rwguild.com  or at 212-852-9099 within 14 days of your purchase.

SHIPPING POLICIES

VI. ARRANGED SHIPPING

On some orders, Roman and Williams Guild will arrange shipping on behalf of the Buyer. All associated shipping costs are the responsibility of the Buyer. We do our best to estimate shipping charges in advance, but on orders with a lead time of more than 30 days, we may need to update your shipping costs after production and prior to finalizing delivery arrangements (particularly if there is fuel market volatility). Any issues/damage due to shipping are the responsibility of the shipper, not Roman and Williams Guild. Ownership of product transfers to the Buyer upon the carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the Buyer’s and claims for freight damage must be made within 48 hours of receipt. Measurements for purchased merchandise are provided as needed. Buyer must verify that all items are deliverable into Client’s residence prior to purchase. Delivery charges are not refundable for unsuccessful attempted deliveries (i.e. customers not available at the delivery address during the agreed date/time or for items which do not fit into the building/residence). Customer agrees to accept delivery or arrange pick up within 30 days of the order being available. After 30 days of the order being available for delivery or pick up, the customer understands and agrees to a 5% storage fee per month for the cost of all goods for up to 6 months.   In the event of an error in shipment, Roman and Williams Guild’s sole obligation will be to accept the return of the item in its original condition/packaging and re-ship the correct item.

VII. ORDERS DESIGNATED AS FOR COLLECTION (No arranged shipping)

On some orders, Roman and Williams Guild (and RW Guild Gallery) does not arrange shipping and instead requires the buyer to arrange their own collection from the designated collection site. NYC sales tax will be charged unless the buyer provides proof of out-of-state shipping or other exemption. Shipping costs (including packing and crating), insurance expenses, and any statutory charges (VAT, etc.) are the responsibility of the buyer. A collection window will be established at the time of sale – pieces not collected within that window will be subject to a 5% storage fee per month as well as any costs associated with transferring the pieces off-site.

VIII. RECEIPT AND INSPECTION OF PRODUCT

The Buyer (or the Buyer’s Representative) must inspect all product(s) upon receipt. If a specification or quality discrepancy is found, or there is visible damage to packaging, photos must be taken of the product and RW Guild must be advised in writing with images provided within forty-eight (48) hours of receipt of goods. This is necessary to resolve damage claims. Never discard original packaging until completely satisfied with the delivery. Failure to retain original packaging may invalidate any damage claim. Upon receipt of such notice, RW Guild will assess the issue and reserves the right to remedy the situation as it sees fit, in its sole discretion, including the right to repair, replace or otherwise.

RW Guild highly recommends using a qualified receiving warehouse to receive and inspect deliveries. A receiving warehouse will act as an agent for the Buyer and is responsible for noting any damage and to be available to assist the Buyer with filing a claim if any damage is found. A qualified receiving person should be present to accept products when delivered directly to a home. A signature on the BOL upon receipt of the product(s) confirms that the product(s) are received in good condition unless there is an exception made on the BOL. If merchandise is refused upon delivery for quality or damage issues, the receiver must contact RW Guild immediately. Full inspection of merchandise must occur within 48 hours of delivery and all freight claims filed within 72 hours.

IX. PRODUCT QUALITY & IN-TRANSIT DAMAGE REPORTING

Products are inspected by RW Guild’s manufacturers prior to release to ensure that the order is in good condition and complete. The carrier is responsible for inspection of the products before transport and any damage must be noted on the BOL. A signed BOL is confirmation that the carrier has accepted responsibility for delivering the products in the condition in which they were received.

MANUFACTURING STANDARDS AND PRODUCT INFORMATION

X. LIVING FINISHES AND NATURAL MATERIALS
All Roman and Williams Guild furniture and lighting products receive a hand-applied “living finish” and are 100% free from synthetic materials. Without an added protective coating, these materials will age gracefully in their natural state and develop a unique patina over time. It is understood when purchasing a furniture or lighting piece with a living finish, that the material may react to moisture, oils and cleaning agents. While Roman and Williams Guild will make every effort to match a finish, no guarantee can be made to match a sample exactly, due to the natural variation and characteristics of the base materials, the hand application of finishes and atmospheric conditions.

All products bearing the RW GUILD mark are derived from natural woods, metals, oils and other materials found in nature and, as such, no two products will be exactly alike. Consequently, RW Guild shall not be responsible to the end user/purchaser for naturally occurring variations in woods, glass, metals, leathers, dyes, or stains and cannot accommodate for any irregular conditions (e.g. uneven floors). Products should not be installed in areas with exposure to high levels of humidity or dry air, large temperature fluctuations, or extreme environmental conditions.

All products bearing the RW GUILD mark are manufactured, by hand, in strict accordance with the specifications and quality standards provided by Roman and Williams Guild to each workroom. Products will be free from defects in materials, workmanship, and design, and are of the highest quality. Roman & Williams Guild attempts to describe all products as accurately as possible but does not guarantee that product shown on the website will match the actual product that you receive. Furniture and lighting are handmade, and therefore are subject to variations in color, texture and finish. All dimensions are based on manufacturer specifications and may vary.

XI. LEAD TIMES

All lead times and delivery dates are estimates, and are subject to change without notice, and cannot be used as justification for cancellation. The Buyer hereby agrees not to hold the Seller, the Seller’s manufacturers, or the Seller’s employees responsible for delays beyond the Seller’s control. Roman and Williams Guild is not liable or responsible for any delay or failure to deliver caused by labor or transportation difficulties, acts of God, natural disasters, terrorist, failure of sources of supply or other causes beyond our control and such changes will affect the delivery date.

XII. INSTALLATION

The customer authorizes, understands and agrees that any damage to RW Guild product(s) because of incorrect installation or insufficient conditions are the responsibility of the customer. Proper installation should be conducted by a qualified professional and adhere to manufacturer guidelines.

XIII. SEVERABILITY

If a term or condition contained herein is deemed invalid, such provision shall be severed and the remaining terms and conditions remain binding.